F1 Service Desk is a reliable helpdesk platform that provides solutions for customer service and IT Service Management. The tool comes with customizable templates, real-time reporting, automation rules, or problem and change management. It also helps to automate repetitive tasks as well, manage software bugs and eventually, deliver pleasant customer service experience.
Live Service Desk
Our Live Service Desk is our highly trained and professional support staff that is available to answer any questions or requests should you need to call us during business hours. Additionally, we will provide you with a small program for each computer that allows you to quickly and easily submit support requests. We also offer a dedicated email address that allows you to create support cases within our Proactively Monitored, Service Support System.
Support is available when you need it. Our On-Demand Support feature is included within our plans to ensure that when you need help, we are here to help you.
Professional Services Automation
Feeling Overwhelmed by repetitive, mundane tasks in your office environment? F1 iT will help you design and implement a technical solution to reduce your workload and
improve your business workflow to allow you to get back to what matters…running your business.
In another effort to ensure you receive the help you need, when you need it, we have deployed a dedicated webpage that allows you to submit trouble and incident requests at the click of a mouse.
Network and Firewall Management
Behind the scenes of all your desktops, laptops, and mobile devices is a network with a gateway to the internet to ensure all your devices are connected. We are here to make sure that your devices stay connected and are up to date to ensure they are protected agaisnt the latest threats.
Mobile Device Management
Are your mobile devices plaqued by constant failures or connectivity issues? Our Mobile Device Management helps to reduce, and many cases eliminate those types of issues by ensuring the user experience consistent across your devices. This improves productivity with your devices and helps ensure they remain secure.