F1 Service Desk is a reliable helpdesk platform that provides solutions for customer service and IT Service Management. The tool comes with customizable templates, real-time reporting, automation rules, or problem and change management. It also helps to automate repetitive tasks as well, manage software bugs and eventually, deliver pleasant customer service experience.
Encrypted Business Email
Secure Email is more important now, than ever before. Our Secure Business Email is designed with the Heathcare industry in mind. It allows Healthcare providers to send and receive sensitive, confidential information with patients, that would otherwise be
forbidden over normal email.
Paperless Web Forms
Paperless Web Forms allow you to convert your old paper forms into a digital solution that can be sent via secure email. With the proper subscription plan, your patients can
even digitally sign your forms, allowing for a completely paperless solution.
Active Directory is a service that allows all users, file permissions, and Computer Access permissions to be managed in one place. Additionally, Active Directory can provide reporting related to the access of secure computer systems, providing a necessary component of meeting HIPAA compliance.
In this day and age of adaptive, complex threats, our authentication for our computers must be even more complex to prevent unintended, malicious access. We can help you convert all your digital solutions to 2 Factor Authentication to ensure you are using the latest in security measures and thus meeting the requirements for PCI and HIPAA
Business Continuity and Disaster Recovery
A Business Continuity and Disaster is important for any business. Our service will provide you with the necessary tools and backup your data to an offsite location to ensure
you are meeting, not only your internal needs for Business Continuity, but ensure your
Customer or Patient information is protected per HIPAA compliance guidelines.
Our Password Management Service will help by providing the tools necessary to allow your passwords to be stored securely, in 1 location.
Depending on your Service Plan subscription level, we provide a recurring, prescheduled, organized, business review at your location. We will review many aspects of
your business to ensure your growth prospects are being met. We will also take the opportunty to esnure your expectations of F1 iT are being met to ensure we continue providing the excellent service our Customers have come to expect.
Business Associate Agreement
F1 iT, Inc. is commited to exceeding the requirements necessary to ensure our businesses are HIPAA complaint. We are familiar with the requirements of Business Associate Agreements and will sign one for our customers to ensure they meet HIPAA Compliance requirements.
As experienced experts in our specialized field, we work hard to ensure all of our service offerings are meeting and exceeding the requirements. We are familiar with the process of becoming PCI and HIPAA so we not only install compliant solutions within your business, we agree to meet the necessary guidelines within our own organization to ensure the
entire chain of technical solutions exceed the requirements necessary for PCI and HIPAA
Secure Hardware Disposal
We recognize the responsibility you have placed upon us for securing your vital information. This responsibility is carried to the end of service when hardware failure or hardware retirement occurs. We take the steps necessary to ensure all data storage
devices are physically destroyed prior to following proper environmentally friendly recycling practices.