Frequently Asked Questions

What Is Your Service Area?

Although we are located in Mineola, NY, we can remotely manage entire networks from anywhere. However, we like to keep our service area within a certain distance that our technicians can get to quickly in case of an emergency. Right now, that includes Long Island, New York City and lower New York State. We also service southern Connecticut and north-eastern New Jersey.

Who Are Your Customers?

Our primary client base is commercial healthcare facilities. In particular, dental practices. We have been providing IT services to the dental community since 2003. However, we have done some work with some other businesses (medical, law firms, restaurants, etc.) and residential installations/service (typically by association).

Do I Need A Contract To Work With Your Company?

We do not have long-term contracts. Our support service is based on an a-la-carte monthly subscription. Although we highly suggest a support subscription to minimize downtime and maximize security, it is not required. We will happily assist your needs for a one-time, hourly service charge.

I'm Looking To Build Or Renovate A New Office, Could You Provide An Estimate For Installation?

We manage many new projects with IT installations. Typically, we can have an estimate ready same-day after a phone call to discuss hardware and software requirements. A floor plan is a good starting point. If necessary, we can schedule an onsite meeting. We will lay out the network infrastructure and go over plans for telephony, A/V, security and surveillance. Whether your office will use PCs or Macs (or a combination of both), we will design an attractive and functional plan that’s within your budget.

I'm Having Trouble With Existing Equipment, How Can You Help?

To start, give us a call! For an office network, we can come by for a free consultation. If the work can be completed same-day, it will be charged an hourly rate. If a single computer is malfunctioning, feel free to schedule an appointment at our office. You can bring your computer in for a free analysis and consultation.

Still Have Questions?

We’re looking to create an enduring relationship with you and your business that will encourage growth. Our staff is friendly, helpful and understanding. Whether you’re having issues in your office, need to upgrade or looking to build something new, we urge you to get in touch with us at (516) 468-3148 or Contact@F-1iT.com.